Wildbound Holiday Club

Cancellation Policy

At Wildbound, we aim to keep things simple, fair, and transparent for all families. Please read our booking policy before securing your child’s place. **PLEASE ENSURE YOUR CHILD IS WEARING APPROPRIATE CLOTHING, INCLUDING ENCLOSED FOOTWEAR AND HAS A WATER BOTTLE FOR THE SESSIONS. IF YOU ARE BOOKING BOTH MORNING AND AFTERNOON SESSIONS PLEASE ENSURE THEY ARRIVE WITH A PACKED LUNCH*** Booking & Payment All sessions must be booked in advance. A space is only confirmed once payment has been received in full. We are unable to hold places without payment. Cancellations & Refunds We understand that plans can change. Cancellations made more than 7 days before a session may be refunded or transferred. Cancellations within 7 days of the session are non-refundable. Missed sessions cannot be refunded or transferred. Illness If your child is unwell, please do not attend. Unfortunately, we cannot offer refunds for illness, but in some cases we may be able to offer a transfer at our discretion. Weather Policy Forest School runs in most weather conditions, including rain and cold. Please ensure your child is dressed appropriately for the conditions, including covered arms and legs to prevent scrapes, waterproofs, waterproof shoes, hats and gloves, sun hats, sun cream and safe enclosed footwear (no sandals). In the event of extreme or unsafe weather, we may need to cancel a session — in this case, you will be offered an alternative date or refund. Arrival & Collection Please arrive on time for both drop-off and collection. Late collection may incur a small charge. For your child’s safety, we require a pre-agreed pick-up password for anyone collecting your child. Safety & Risk Forest School involves activities such as tool use, fire lighting, and tree climbing. All activities are carefully risk assessed and supervised by qualified staff. By booking, you give permission for your child to take part in these activities. Medical & Additional Needs Parents/carers must provide accurate and up-to-date medical information, including allergies and any additional needs, at the time of booking. Behaviour We aim to create a safe and supportive environment for all children. If a child’s behaviour puts themselves or others at risk, we may need to contact parents and, in rare cases, withdraw a place.